Jasmine Jatau

Feedback Response Mechanism Field supervisor

Kaduna,Sabo, ugwan boro, Kaduna Available now

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About

Dedicated humanitarian and development professional with over five years of progressive experience in program implementation, accountability systems, community engagement, and monitoring activities within humanitarian response programs. Proven experience supporting Food Security and Livelihood (FSL) programs, Feedback and Response Mechanisms (FRM), Monitoring, Evaluation, Accountability and Learning (MEAL) processes, and beneficiary engagement in complex emergency contexts.
Demonstrated capacity to work closely with vulnerable communities, ensuring transparency, accountability, and effective delivery of humanitarian assistance. Skilled in complaints management systems, field data collection, market monitoring, post-distribution monitoring, community mobilization, and beneficiary targeting. Adept at maintaining ethical standards in data management and ensuring confidentiality and protection of beneficiaries.
Highly organized, detail-oriented, and capable of working effectively in multicultural environments with minimal supervision while maintaining strong teamwork and communication.

Skills

Data and Program Management
Data collection and verification
Complaint tracking systems

Experience

Feedback Response Mechanism

Save the Children International · Maiduguri

Mar 2022 – Dec 2025

Managed the implementation of the Feedback and Response Mechanism (FRM) to ensure accountability to affected populations and improve program transparency. - Registered and documented complaints and feedback from beneficiaries and non-beneficiaries through multiple channels including help desks, suggestion boxes, and direct community engagement. - Ensured complaints and feedback were tracked, documented, and resolved within the established organizational timelines. - Maintained strict adherence to data protection and ethical data collection standards, ensuring confidentiality of respondents’ information. - Verified the completeness and accuracy of collected data before entry into reporting systems. - Supported the collection of high-quality quantitative and qualitative data from project implementation sites. - Maintained accurate and up-to-date records of complaints and feedback. - Supported the MEAL Officer in data analysis and preparation of periodic accountability and feedback reports. - Ensured key program information reached beneficiaries through communication channels such as community orientations, leaflets, help desks, and sensitization sessions. - Supported the establishment and strengthening of Complaints Response Mechanisms at ward and LGA levels. - Provided timely feedback to complainants after resolution of issues in collaboration with program management committees. - Reported urgent complaints or protection concerns requiring immediate action to the MEAL Officer and followed up on resolution. - Participated in community awareness campaigns on beneficiary rights, accountability systems, and complaint procedures. - Promoted continuous improvement by sharing recommendations to strengthen support functions and accountability processes. - Actively participated in community sensitization and information sharing sessions regarding available services and complaint mechanisms.
Food Security and Livelihood Field supervisor

Save the Children International · Maiduguri

Jan 2020 – Mar 2021

Supported the implementation of Food Security and Livelihood (FSL) interventions aimed at improving resilience and household livelihoods. - Assisted the FSL Officer in planning, coordinating, and implementing livelihood and food security activities. - Supported beneficiary registration, targeting, and verification processes in line with project guidelines. - Conducted community mobilization and sensitization to encourage community participation and ownership of project activities. - Facilitated community meetings, focus group discussions, and consultations with community leaders and stakeholders. - Ensured equal representation of vulnerable and marginalized groups during project implementation. - Monitored the distribution of Income Generating Activity (IGA) and Micro-Gardening kits to ensure transparency and proper beneficiary targeting. - Conducted monthly market monitoring assessments across markets in Maiduguri to track price trends and market functionality. - Implemented Post Distribution Monitoring (PDM) surveys to evaluate effectiveness and impact of livelihood support activities. - Maintained regular communication with program teams regarding field progress and security conditions in implementation areas. - Prepared field activity reports and submitted updates to program management. - Ensured adherence to organizational policies, procedures, and humanitarian principles during implementation.