ADMINISTRATIVE & OPERATIONS PROFESSIONAL
Kaduna Available now 2 years’ experience Prefers remote
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Royal Delicia Eatery · Kaduna
Jul 2026 – Sep 2026
• Supervised day-to-day restaurant operations, opening/closing procedures, cash float management, POS operations, and facility security. • Coordinated activities between kitchen and front-of-house teams to maintain high standards of food quality and customer service. • Prepared staff duty rosters, assigned daily responsibilities, and recruited, trained, and mentored new employees on POS and hygiene protocols. • Handled customer complaints professionally, managed stock replenishment, conducted inventory audits, and reconciled daily sales.
Royal Delicia Eatery · Kaduna
Jan 2026 – Jul 2026
• Managed daily restaurant operations, opening/closing procedures, cash handling, POS transactions, and security checks for seamless service delivery. • Prepared staff schedules, monitored attendance, and coached kitchen and front-of-house teams on food hygiene, portion control, and service standards. • Conducted regular inventory audits, managed stock replenishment, and minimized food waste through effective inventory control. • Reconciled daily sales, resolved customer enquiries and feedback professionally, and led the team to consistently achieve sales targets.
Paycom Services (Opay) · Kaduna
Apr 2021 – Jun 2021
• Onboarded prospective and existing merchants to the OPay platform while building strong merchant relationships. • Communicated field feedback and complaints directly to Business Development Managers to meet strategic goals.
Peugeot Automobile Nigeria (PAN) · Kaduna
Jan 2016 – Dec 2016
• Managed front desk operations, incoming communications, filing systems, data entry, and office activity coordination.
Kaduna State Media Corporation (KSMC) · Kaduna
Sep 2014 – Dec 2014
• Assisted senior officers, drafted official correspondence, and implemented office efficiency procedures while handling confidential data.
Kaduna State Media Corporation (KSMC) · Kaduna
Sep 2014 – Dec 2014
• Assisted senior officers, drafted official correspondence, and implemented office efficiency procedures while handling confidential data.
Higher National Diploma (HND), Office Technology and Management
Federal Polytechnic Kaduna (Kadpoly)
2016 – 2019
National Diploma (ND), Office Technology and Management
Federal Polytechnic Kaduna (Kadpoly)
2012 – 2015
WAEC, WASSCE
Ecwa Secondary School, Narayi Highcost, Kaduna
2007 – 2010
Linguist, Virtual Administrative Assistant and Customer Support
ICT and Administrative Officer
Secretary, Front desk officer, Receptionist