Location: *Lugbe Axis, Abuja (FCT)*
Work Mode: *Hybrid*
Job Summary:
They are looking for an experienced, professional, and customer-oriented Female Customer Care Representative to join its team.
The ideal candidate must have excellent communication skills, a good understanding of customer service operations, and the ability to handle customer inquiries professionally while providing effective support.
How to Apply: 👇⤵️
Interested and qualified candidates should send their CV to: [email protected] using "Female Customer Care Representative" as subject of the email.
Responsibilities
- Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.
- Assist customers with software-related questions and basic troubleshooting.
- Handle complaints and ensure customer satisfaction.
- Follow up with customers and provide timely feedback.
- Maintain accurate customer records and support documentation.
- Escalate technical issues to the appropriate department when necessary.
Requirements
- Must be female.
- Must have previous experience in customer service or customer support.
- Must reside within the required location
- Must be computer-literate and comfortable using digital tools.
- Good knowledge of Microsoft Office and online communication platforms.
- Excellent verbal and written communication skills.
- Ability to handle customer complaints, inquiries, and feedback professionally.
- Must be patient, polite, organised, and attentive to details.
- Ability to multitask and work with minimal supervision.
- Must be comfortable working in a software/technology-driven environment.
Benefits
- Salary: N150,000 Monthly.
- Hybrid work arrangement.
- Opportunity to work in a technology-driven environment.
Never pay to apply for a job